Shipping policy

1. Order Processing & Dispatch
All orders for our professional beauty tools will be processed and shipped out within 1 to 3 working days. We adhere to efficient order handling procedures to shorten your waiting time and ensure timely delivery of your beauty essentials.

2. International Shipping & Delivery Time
Global standard delivery normally takes 7 to 14 working days to reach most countries and regions. The actual delivery period may fluctuate slightly due to regional logistics conditions and customs clearance schedules. Customers with urgent demands can select our priority shipping service during checkout to speed up delivery.

3. Shipping Cost Calculation & Transparency
Delivery fees are dynamically calculated according to the overall weight of your order and your shipping location. All shipping expenses will be fully displayed on the checkout page before payment, with zero hidden fees or unexpected surcharges of any kind.

4. Customs Duties & Import Taxes
Cross-border parcels containing beauty tools may incur local import taxes, customs duties or official clearance fees, which are determined solely by your local customs authority. All such additional charges are the purchaser’s responsibility. We advise customers to look up local import policies for beauty products in advance to prevent unbudgeted costs.

5. Packaging & Shipping Protection
We adopt specialized anti-pressure, shock-absorbent and dust-proof packaging for all beauty tools. This tailored packaging design effectively shields delicate beauty gadgets, including makeup brushes, sponges, grooming tools and more, from extrusion, breakage and dirt during long-distance transit.
To offer enhanced protection for premium orders, we provide optional shipping insurance at checkout, covering potential loss or damage during transportation for a completely secure shopping experience.

6. Delivery Inspection & After-Sales Service
Kindly examine the package and product condition thoroughly upon receiving your order. If you discover broken packaging, severe deformation, missing items or transit-induced product damage, please take valid photos as proof, reject parcel signing, and get in touch with our support team right away.
Should you find any manufacturing flaws, functional issues or missing parts after signing for the parcel, please submit a support request with evidence within 48 hours of receipt. Our after-sales team will conduct a rapid verification and offer suitable solutions such as replacement, exchange or refund.

7. Customer Support
Our dedicated support team is on standby to resolve all your inquiries regarding order status, shipping progress, customs clearance and after-sales matters. Feel free to contact us anytime for professional and timely assistance.
Thank you for shopping with our beauty tool store! We continuously upgrade our logistics and after-sales services to deliver a smoother, safer and more reliable shopping experience for every customer.